Return Policy
Everkind
At Everkind, we're committed to delivering high-quality products and a reliable customer experience. This Refund Policy outlines the conditions under which refunds, replacements, or returns may be approved.
By placing an order with Everkind, you agree to the terms outlined below.
90-Day Product Guarantee
Every Everkind order is backed by our 60-Day Product Guarantee, starting from the date your order is marked as delivered.
If your product arrives damaged, defective, our support team will review your claim and determine the appropriate resolution.
To submit a claim, please contact our support team at:
Please include:
- Your order number
- A description of the issue
- Clear photos or a short video showing the problem
Providing this information allows us to assess your claim as quickly as possible.
Faulty or Damaged Products
If a manufacturing fault or shipping damage is confirmed, Everkind may provide a replacement, repair, or refund at our discretion after reviewing the evidence provided.
To help us process your claim, we may request additional photos or video showing the issue before approving a resolution.
Return Authorisation
All returns must be approved in writing by our support team before being sent back.
Returns sent without prior approval cannot be accepted or processed.
If you return a product without authorisation, it may no longer be eligible for a refund or replacement.
Please wait until you receive return instructions from our team before sending anything back.
Return Shipping
If a return is approved, the customer is responsible for arranging and paying for return shipping unless otherwise required under applicable consumer law.
Everkind does not provide prepaid return shipping labels.
Return shipping costs are non-refundable.
Used Products
Products that have been used, modified, damaged through misuse, or altered after delivery are generally not eligible for a refund unless a verified manufacturing defect exists.
For hygiene, safety, and product integrity reasons, products that have been used as intended cannot be returned simply because they have been used.
Change of Mind
We do not offer refunds for change of mind once an order has been processed or shipped.
Please review the product description before placing your order.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Everkind is not responsible for orders that cannot be delivered due to incorrect, incomplete, or invalid shipping information provided by the customer.
If an order is returned due to an incorrect address, additional shipping charges may apply before it can be resent.
Delivered Packages
Once tracking confirms that an order has been successfully delivered to the address provided, Everkind cannot be held responsible for lost or stolen packages.
If you believe your parcel has been lost after delivery, we recommend contacting the shipping carrier directly to begin an investigation.
Fraud & Abuse Protection
Everkind actively monitors refund requests to protect against fraud and policy abuse.
We reserve the right to deny refund requests, refuse service, or decline future orders where fraudulent activity, false claims, manipulated evidence, excessive refund requests, or abuse of this policy is suspected.
Evidence submitted during a claim must accurately represent the product and its condition.
Chargebacks & Payment Disputes
If you experience an issue with your order, we encourage you to contact Everkind support before initiating a chargeback or payment dispute.
If a chargeback is opened without first contacting our support team, we reserve the right to submit all relevant documentation to the payment provider, including:
- Order confirmation
- Tracking and delivery confirmation
- Customer communications
- Photos, videos, or evidence submitted during the claim process
Fraudulent chargebacks may be considered payment fraud and could result in restrictions on future purchases.
Refund Processing
If your refund is approved, it will be issued to the original payment method used during checkout.
Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.
Contact
For all order, return, warranty, or refund enquiries, please contact our support team:
Email: helloeverkind@gmail.com